Draft from the article outline in the copy deck. Full text of 1,200 to 1,800 words to follow after owner review.
Where a payout can fail
Before funding, during conversion, or at the receiving bank. Each point leaves the money in a different place and in a different currency.
Why "failed" is the wrong state after conversion
Once funds are converted, they still exist. Marking the payout "failed" hides a real balance that someone has to own and resolve.
The held state
We move the payout to a held state and record the converted balance, its currency and its owner, so operations and finance see it on the same screen.
Options and their cost
Retry to corrected details, reverse the conversion, or return to sender. Each has a different fee and FX exposure, which the operations view shows before anyone chooses.
Customer communication
Support scripts explain what happened, what the options are and when the customer will hear next, without promising a date the partner has not confirmed.
Reconciliation entries for each option
Each resolution path writes its own entries so the clearing accounts return to zero. [OWNER: add the decision table]
Sources
[Sources list with links and Last checked dates to be added before publishing]
Related engagement: Product development.
Munro Banting advises, designs and builds. Client funds are held and moved only by licensed partners. Munro Banting does not hold, transmit or exchange client funds.